STANDARD TERMS & CONDITIONS
The following are the Term & Conditions for Ourmobs Investments Pty Ltd ABN 46 098 954 913, Trading as Professional Trapping Supplies.
Goods & Services Tax
All pricing advertised on our website are in Australian dollars and are inclusive of GST.
All goods sold are covered by twelve (12) months manufacturer’s warranty, the fault will either be repaired or the item replaced. To be entitled to warranty repair or replacement, we require a Return Application to be completed and a copy of the original purchase invoice will be required as proof of the purchase. The equipment must not have been damaged in anyway otherwise warranty may be voided. In the event that a problem has arisen from user error, charges may apply for the repair of the item.
Refund & Exchange
Goods that are returned in the original unopened packaging, in original condition, unused within seven (7) days, the cost of the goods will be refunded. Refunds for goods that are not used correctly or for their specific purpose may not be accepted. A restocking fee of 20% of the cost of the item being returned will apply.
Postage & Freight
At all times we endeavour to use the most economical and time efficient methods of freight within Australia. Freight is additional to the cost of the majority of items, except where specifically stated it is included. All deliveries are sent with tracking numbers, however goods are not insured unless specifically requested. Shipments can be insured if the customer wishes to do so, 1.2% of the cost of the goods will apply and it will be stated on the invoice “Insured”. No responsibility is taken for any losses or damage if the Insurance option is not taken.
We endeavour to dispatch all orders in a timely and efficient manner. If goods are not available at the time of order, contact will be made with the customer and an estimated delivery time supplied. If the delivery time is unsuitable, customer would be offered a refund.
Secure Payment Options
There is only one option for payment at present through our online shopping cart, Credit card through Bendigo Bank’s Merchant Facility. We do not retain any credit card information on our website as all payments via credit card are done through Bendigo’s secure facilities. Direct debit payment is possible if you contact us directly.